We have a 30 day return policy. If 30 days or more have passed since the date of purchase, unfortunately we can't offer a refund.
For returns, we require the product to be in the same condition as when you received it. To be eligible for the return, we require there to be no writing on the pages. In terms of packaging, we understand the product will be removed from the initial plastic wrapping.
Please be sure to get in touch at firstname.lastname@example.org
Once the product has been received and inspected, we will be in touch to let you know we have received it, and also to let you know if the return has been approved or not.
If the claim is approved, we will process the refund and the amount paid will be returned via the same method of payment used. We will let you know once we complete the transaction.
We do exchange products if they are defected or possibly damaged in shipping. If you would like to exchange, please get in touch with details of the damage or defect along with clear photos.
To return your product, please send it to: 10/5 Cross St Balgowlah, NSW 2093.
Please note you will be responsible for paying the shipping for the return of the product. If a refund is approved, the cost of shipping will be subtracted from the refund amount.
For all matters regarding returns and exchanges, please get in touch first and we will discuss the next steps to take.